Mainank Daru

Partner

Fourteen+ years of amalgamated experience in Telecom and ITES. Extensive Experience in Business Analysis, Operations management, Vendor Management and Program Management. A keen planner, analytic, strategist & implementer, specializes in improving productivity, efficiency, profitability of business operations, service delivery & Customer Satisfaction. Fundamentally strong in Strategy & Planning, Transition Management, Customer Service and Outsourcing. Having a strong understanding of Customer Operations and Call Centre & Data/ Process Management.

Capable in managing & leading large teams, developing measures & service standards for business growth & excellence. Have been successful in implementing performance optimization programs through Business Process Reengineering thus building cost efficiencies. Managed large cross-functional teams and proficient in Leading Large scale projects. High integrity, energetic & versatile leader known for ability to envision and create successful outcomes; through quick grasping & learning abilities.

2 decades of corporate leadership in outsourced business IT and ITES/ BPO. Leadership in Global Operations, business development, Continuous Improvement and Change Management, clients managed include fortune 500 companies - top corporations. A global change agent with experience in setting up- multi country BPO/ KPO/ LPO for technology, investment banks, law firms, management consulting, BPO processes. Led various programs on Six Sigma and Lean programs spanning cross-country programs. Led bespoke Build-Operate-Transfer consulting models. Currently mentoring various companies HR, BPO, Software, Organization Development companies in variety roles from mentor, founder, and investor.

Amit is a value-creation advocate of clients and works closely with them to align a service/ product to their strategy. Capable of leading large consulting teams and implementing value-addition to clients, he looks after client engagement and value-based partnerships with prospects and with clients.

Amit Shirke

Partner