CATI

We provide infrastructure and people to enable your survey process for B2B or B2C interview processes.

Loyalty Program Management

Customer Loyalty Program has proven to increase business and build customer loyalty. It is typically a program that features marketing partners and provides both recognition and reward benefits through loyalty programs. We customize and develop these programs like any other customer loyalty programs of companies, market and manage them, providing clients an end to end business solution. This includes:

Supplier Fulfilment

A series of steps are involved in on boarding suppliers for your products. Such processes are repeatable with some element of spontaneity. Our LMS tools make it easy for us to enable such processes from our facilities. We capture all the necessary information that are required to be fed into your CRM / ERP systems within predefined SLA’s.

Tech Support

TOS offers technical support services allowing organizations to offer the highest level of service, while lowering costs to their business. Whether you need technical support for mobile phones, computers, televisions, software products or other technical products, we have the experience you can depend on.

We offer both single and multi-tiered technical support to cost-effectively handle basic customer questions to the most advanced problems. Our technical support service spans many communication channels including voice, live chat, email, and text messaging so your customers can communicate with us in the most convenient way for them.

Some of our common technical support services include:

Customer Service

TOS offers award-winning customer support services to improve customer satisfaction and loyalty.

With TOS as your business partner, you can simplify the way you go to market and use contact communication services that are highly attractive to your customers. Whether your service needs are simple or complex, TOS's advanced global networking infrastructure offers dependable feature-rich solutions to help you provide high quality solutions to your customers and prospects.

We provide agent and supported inbound and outbound consumer support programs that handle a wide range of service needs from product requests and billing to order entry and account inquiries. We deploy the optimal mix of live agents (onshore, near-shore or offshore) as well as back office support to meet performance objectives. We also meet the challenge of staffing unique, highly specialized and multilingual skill sets.

We can support all of your customer service channels including voice, live chat, email and text messaging.

All of our customer service communications are recorded and evaluated to ensure the highest level of quality and continual improvements. We also provide in-depth reports and analytics, as well as a breadth of ad-hoc reports, to allow you to monitor your results and manage your business most effectively.

Some of our customer contact services include: