CUEX FIRST | BPO | KPO | Menu

A young structured organization looking forward to becoming your trusted partner in delivering exceptional customer experience

Outsourcing is a strategic choice for organizations looking get their own resources to focus on strategy, governance, ownership of core processes and cost efficiencies. Outsourcing increases capabilities and helps achieve competitive advantage.


CUEX FIRST is growing company focused on providing Business Process Outsourcing (BPO) services and Knowledge Process Outsourcing (KPO) services for domestic and global corporations. We combine process execution excellence, flexible and creative client partnership models, business transformation capabilities, and cost effective high quality services to support our clients.


We strive to build long-term relationships with our customers by delivering products and services that are designed to improve their financial security and futures.


Our most prized assets are the depth and breadth of our intellectual property, the thoroughness of our services, the business acumen of our people, and our reputation for delivering exceptional value to our customers.


o ur m ission

Our mission is to continuously provide innovative service solutions to our clients to create maximum value for their customers.

o ur v ision

Our vision is to be the leading integrated, business process outsourcing solution provider by continuously enriching our clients' value propositions.

o ur v alues

- INTEGRITY
- INNOVATION
- COMMITMENT
- TRUSTWORTHY
- TEAMWORK

WHY US

Trusted,
Experienced,
Full Service,
Partner

Accurate,
Repeatable
Quality Oriented

People First,
Clients First

Best of Breed
Technology
Architecture

Professional, Domain-Expert
Management
Team

Solution Oriented SME Approach

Our deep domain expertise in each industry helps us develop proactive insights and transform them into leading edge impactful business solutions with the help of technology, analytics and process rigor. Our approach to transition of programs is methodical and oriented towards a winning solution design thinking “like our clients - for our clients”. We make every attempt to step into a client’s shoes rather than just working for them. TOS has strong service capabilities in industries such as banking and financial services, healthcare, insurance, consulting and professional services, telecom, travel, and utilities.


Client-Centric Partner Approach

Client First’ – People First’ is the core value that TOS is driven by. We understand that every client business has a unique set of objectives, and therefore, needs a partnership ecosystem that can strategically align with these objectives. We also understand that even within the same industry two clients may have different variations of perhaps the same objective and processes and outcomes have to be aligned to client goals. We align our people, processes and delivery network according to our clients' business goals. Our talent spans ably qualified professionals from various domains to suit the demand of the business. With our client-centric client-partner approach, we create a well-defined ecosystem that drives internal business strategies of clients by managing end-to-end process cycles, customer interactions, financial operations, sales enablement, and in essence, multiple efficiency and effectiveness levers, ensuring a significant impact to the top- and bottom-lines of our customers.

Technology – Another Key to Deliver

We have built our technology architecture to deliver cost-efficiency, higher scalability and agility into client businesses.
We offer customized tech-enabled platforms in cross industry solutions, and industry-focused solutions. Our chosen platforms offer seamless integration with third-party platforms and custom applications. We also have the capability to build as required or take up an open source framework and apply design thinking to shape platforms up to suit client requirements.


Transition Advantage
“Targeted Towards
Business Metrics”

Our 4A methodology ensures a complete and end-to-end transition of your business processes to integrate into our contact center processes.


ACQUAINT

  • VOC
  • Scope
  • Process Overview
  • Technology Overview
  • Infrastructure
       Overview
  • Governance

    • ASSESS

  • Process Map
  • Resource Calibration
  • Process Baseline
  • TNA
  • Tech Architecture
  • Success Metrics
  • TTT
  • Curriculum

    • ADAPT

  • Adapt Process
  • Adapt Technology
  • Training
  • OJT
  • Quality Process
  • Capacity Model
  • Sourcing
  • Pilot Metrics
  • Process
       Messurement
  • UAT

    • ASSURE

  • Execute
  • Governance
  • Report
  • Review
  • Improve

    • Systematic process maps and project plans with a well define governance mechanism aids a healthy, well planned and no-surprises-later transition.


    CUEX FIRST | BPO | KPO